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Company Info
The SmartList

Company Profile

Customer Service Advisor

Posted by The SmartList on 11.22.2017
Job ID: 1164958
Location: Kettering, Northamptonshire, United Kingdom
Job Category: Customer Service
Salary: per year
Job Views: 284
Post Code:
Employment Type: Full time
Posted: 11.22.2017

Job Description

JOB TITLE: Customer Service Advisor

LOCATION: Kettering, Northamptonshire

SALARY & BENEFITS: Competitive salary package and pension

WORKING HOURS: Permanent

THE COMPANY: Our client is a well-established and reputable Shoe Manufacturer that has been established for 130 years. They now export to more than 50 countries and have become a favourite with discerning customers worldwide.

THE ROLE: Due to continued success, we are currently looking for a Customer Service Advisor to join their existing team in Kettering, Northamptonshire. You will be responsible for dealing directly with customers by email and telephone and will be expected to answer a wide range of queries covering product detail, shoe care advice, returned shoes and repairs.

THE CANDIDATE: As a Customer Service Advisor you will be confident in dealing with customers, internal and external departments via email and telephone. You will need to be diplomatic, forth right and place a great emphasis on the following areas, customer service, quality and communication.

Key Experience/ Characteristics for the Customer Service Advisor based in Kettering, Northamptonshire.
Desirable criteria

• Must live within a commutable distance to Kettering, Northamptonshire or be willing to relocate.
• Previous customer service would be advantageous
• Knowledge of the shoe trade would be advantageous but this is not essential as thorough training will be given

Does this sound like you? Are you our clients next Customer Service Advisor? If yes then please hit the apply now button.

You will then be sent to an online questionnaire to support your CV and application, please fill in the details and we will be in touch to advise you of the next steps

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