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Company Info

Company Profile

VideoConferencing Administrator

Posted by aap3 on 11.24.2017
Job ID: 1166290
Location: Farnborough, Hampshire, United Kingdom
Job Category: Information Technology, Telecommunications
Salary: £32,000.00 per year
Job Views: 850
Post Code:
Employment Type: Full time
Posted: 11.24.2017

Job Description

Telepresence Meeting Facilitator

The Conference Producer will perform as part of the overall Global Conference Services team by delivering remote technical audio/video support for customer video collaboration environments and assuming a Subject Matter Expert (SME) role within the team.

This position will serve as the senior point of contact for both scheduled and unscheduled (VMR) conference calls and responsibilities include responding to customer phone calls and e-mails, launching and troubleshooting multiple video meetings, opening and managing tier I tickets for customer issues, and keeping the team updated in line with SLA commitments.

Job Qualifications:

The ideal candidates for this position will be able to think and work independently and meet necessary guidelines above. They will be able to effectively interact with employees, customers, and colleagues and demonstrate the ability to successfully handle multiple tasks/projects. Other qualifications would include attention to detail, strong written and oral communication skills, excellent problem solving and troubleshooting skills. Good working knowledge of professional A/V and Video Teleconferencing systems required.

  • Cisco Endpoints and Infrastructure (IX, MX series, TMS, VCS, CUCM, etc.)
  • Polycom Endpoints and Infrastructure (HDX, Group Series, OTX, CMA/DMA, etc.)
  • Bridging Infrastructure (Codian, RMX, Acano, Pexip, etc.)
  • AV Fundamentals (CTS, DSP's, Crestron, AMX, etc.)

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