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Company Info

Company Profile

Customer Service Administrator

Posted by on 04.23.2015
Job ID: 712506
Location: Altrincham, Cheshire, United Kingdom
Job Category: Administration
Salary: Annual
Job Views: 2876
Post Code:
Employment Type: Permanent
Posted: 04.23.2015

Job Description

Customer Service Administrator

Experis is currently recruiting for a Customer Service Administrator, to join one of our leading UK operations, in Altrincham, Cheshire. Formerly Elan, Jefferson Wells and Manpower Professional, Experis combines the best of those businesses, acting as the global professional staffing arm of the ManpowerGroup.

Act as the first point of contact for Experis' placed candidates. To effectively manage the relationship and ensure that all candidates are 100% satisfied with the service provided. This involves ensuring the administration of all contract paperwork is finalised correctly and punctually.

Candidate Care is there to provide a 'best in class service' to candidates and clients, ensuring that their experience is productive, efficient and promotes Experis as the partner of choice.


  • Administration of paperwork - new contracts, extension, amendments, terminations and finishers
  • Ensuring all compliance documentation is in place and adheres with Experis and the Clients policies
  • Primary point of contact for the candidate from the first day of their assignment
  • Communicating process the candidate must follow whist on assignment (especially payment process)
  • Communicate and promote the benefits of Experis to candidates
  • Purchase order management
  • Extension Management
  • Negotiating with Candidates
  • An understanding of legal and contractual issues
  • Understanding client specifications, eg special clauses, margins, expense procedures, overtime agreements compliance requirements and payment cycles
  • Act as a liaison between candidates and other internal departments
  • To own and manage candidate queries through to resolution
  • Develop and maintain knowledge of individual business units

Person Specification


  • A-Levels or degree level qualification


  • Good customer service attributes or background

Skills, Knowledge & Attributes

  • Articulate with a positive approach, and capable of dealing with confrontational situations sensitively and professionally as well as forging strong relationship with candidates
  • Good reasoning skills and ability to deal with complex issues and make sound judgements on solutions
  • Excellent telephone skills (basic sales, message handling, service).
  • Resilient and ability to remain calm and professional under difficult circumstances
  • Ability to project professionalism and confidence at all levels over the phone and face to face
  • Excellent time management skills with an ability to meet tight deadlines
  • Flexible attitude and approach
  • Practical level of Word, Excel and PowerPoint
  • Ability to use Outlook and the Internet
  • Basic negotiation skills.
  • Displays enthusiasm and motivation to succeed

To apply, please send your CV, or contact Matt Jones for a confidential discussion regarding this opportunity.

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