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Company Info
Resource Solutions - GSC

Company Profile

Operations Administrator

Posted by Resource Solutions - GSC on 11.18.2015
Job ID: 798024
Location: Watford, Hertfordshire, United Kingdom
Job Category: Accounting
Salary: £22,000.00 per year
Job Views: 1943
Post Code:
Employment Type:
Posted: 11.18.2015

Job Description

Header: Professional Qualification Training (PQT) Operations Administrator, Department of Professional Practice, Watford

Position Title PQT Operations Administrator (E1 grade)

Location Watford

Department Professional Qualification Training (PQT)

Business Unit Audit

The Role

The Professional Qualification Training (PQT) department at KPMG supports all trainees who study for a relevant professional qualification in our Audit and Advisory business units. Currently PQT are support approximately 2,000 graduates and school leavers studying for a number of professional qualifications across the Audit and Advisory business units.

The PQT Operations team provide support to the wider PQT team as well as the business.

The Operations Administrator will be involved in all aspects of delivering the qualifications that PQT deliver to the Audit and Advisory functions, your role will see you assisting with administration processes around qualifications and ensuring our trainees are supported from joining the firm through to qualification. You will be expected to also support the wider PQT team with administration support on a daily basis. You will report to the PQT Operations Manager.

PQT provides first-class support and guidance to the trainee population along with establishing relationships with tuition providers, institutes, heads of department and HR in order to make KPMG's training environment the best it can be, helping our trainees achieve market leading exam pass rates.

As a PQT Operations Administrator, you will sit across all qualifications that PQT support and support the PQT Operations advisors in ensuring operational excellence is achieved in all you do.


  • Your key responsibilities will be:
    • support the Manager and Advisors within the PQT team to deliver a high level of client service;
    • assist with the administrative elements of the School Leaver and Graduate Induction;
    • assist the Operations Manager and wider PQT team on ad hoc project work where appropriate;
    • invoice processing;
    • exam entry bulk bookings and monitoring;
    • accommodation bookings for all qualifications;
    • to keep all PQT records updated and accurate;
    • report all absentees for all qualifications to PQT Operations advisors;
    • to assist on exemptions, training records, annual fees and Institute membership administrative processes;
    • to deal with all training contract amendments;
    • PQT website maintenance as and when required;
    • answering trainee and business operational queries;
    • creation and maintenance of necessary distribution lists of heads of department, training contacts, performance managers, department contacts and trainees etc;
    • back up of our internal website on a monthly basis;
    • booking of travel and accommodation for the wider PQT team;
    • organisation of team events, conferences, meetings, to include the booking of meeting room, organisation necessary catering requirements, arrangement of any course materials etc;
    • act as an administrative support for the PQT Operations Advisors and Manager.


The ideal candidate needs to be performing at E1 grade level.

The candidate needs to be able to demonstrate:

  • the ability to build effective relationships, rapport, trust and mutual respect with our internal and external stakeholders;
  • the ability to work within a team environment;
  • excellent organisational skills;
  • effective listening, communication and questioning skills;
  • intermediate knowledge of Excel, Word, PowerPoint, SAP and Outlook;
  • excellent administrative skills, proving that they are both organised and flexible with a high attention to detail;
  • the ability to manage conflicting work priorities, to work in a busy environment and adapt to change;
  • a professional attitude at all times, ensuring that behaviours reflect the stakeholders that you will be in communication with punctuality and flexibility on working hours where necessary.

Additional information

This is an E1 grade role that would be ideally suited to either an existing internal E1 grade or an external candidate with a background of working in an administrative environment. The role is a fixed term contract.

A motivated team player with at least one year administrative experience, a can-do and solutions focused attitude, previous project management experience would be an advantage.

Ideally the candidate would be available to commence this role shortly, subject to arrangements with their home department or current employer. The role will be based in our Watford office, though applications from other offices will be considered. Some travel around the KPMG offices will be needed.

Applicants will be required to submit their CV and a set of personal objectives for the role. There will be an interview for the role including a presentation, a role play and competency based questions.

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