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Company Profile

Repair Technician (Mobile Phones)

Posted by i-Placements on 10.29.2016
Job ID: 803509
Location: Lakeside, Essex, United Kingdom
Job Category: I.T. & Communications, Retail & Consumer Products
Salary: £20,000.00 per year
Job Views: 9406
Post Code:
Employment Type: Full time
Posted: 10.29.2016


Sales-Retail: Account Management (Commissioned), Business Development-New Accounts, Field Sales, Financial Products Sales-Brokerage, Fundraising, General-Other: Sales-Business Development, Insurance Agent-Broker, International Sales, Media and Advertising Sales, Merchandise Planning and Buying, Retail-Counter Sales and Cashier, Sales Support-Assistance, Store-Branch Management, Technical Presales Support & Technical Sales, Telesales, Travel Agent-Ticket Sales, Visual-Display Merchandising, Wholesale-Reselling Sales

Job Description

As a Repair Technician you will work alongside the front of house team in this high tech retailer to process, liaise with customers and provide a service from the repair department of this high tech retailing store. You will be required to lead operations as the Store Head Technician and corresponding with both sales staff and customers in order to deliver the repair service as as required. You will be providing sales of accessories within the store which coincides with the repair proposition.

Key responsibilities:

  • To consistently ensure that the efficiency and quality of each repair processed is to an extremely high standard.
  • Create a culture of exceptional customer service through an efficient and high quality repair service at all times.
  • Organise and communicate with the front of house team on orders to ensure that customers are kept updated on their order to ensure that they receive excellent customer service.
  • Customer focus and multi-selling of accessories to grow store profits is essential.


Other responsibilities:

  • Ensure that all procedures and repairs comply with Health & Safety at all times through all procedures and ensure that the store is a safe working environment at all times.
  • Act as Store head technician in leading other staff in repair proposition during trading.


Key Skills, Knowledge and Experience:

  • Ideally 1+ years’ experience repairing smartphones and tablets (iPhones, Samsung’s, iPad, MacBook’s). (Level 2)
  • Ideally 2+ years repairing computers.
  • Level 3 repair experience is desired.
  • Energetic and proactive with an excellent customer focus
  • Positive, can-do and friendly persona
  • Experience of working in a customer sales/service environment
  • Good communication skills
  • Competent in using Microsoft and Word

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